Returns & Refund Policy

Unopened & Unused Products

VERABERRA Rachel may be eligible for a return within 30 days of delivery if the product is:

• Unopened
• Unused and unsprayed
• In its original packaging
• In resalable condition

Customers are responsible for the cost of return shipping for returns due to preference or change of mind.

Opened or Used Products

For health, hygiene, and product-safety reasons, opened or used fragrance products are not eligible for return or refund, unless the product is defective, damaged during shipping, or the wrong product was received.

Damaged Products

If your VERABERRA order arrives damaged, leaking, or otherwise defective, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging

After reviewing the issue, VERABERRA may provide a replacement or refund at our discretion.

Incorrect Product

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will work with you to correct the order.

How to Request a Return

To request a return, contact us at:

returns@veraberra.com

Please include your name, order number, reason for the return, and whether the product has been opened or used.

Do not send a product back without receiving return instructions from VERABERRA first.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank or card issuer, it may take additional business days for the refund to appear in your account.

Shipping Charges

Original shipping charges are generally non-refundable, except when the return is due to an error by VERABERRA or a product that arrived damaged or defective.

Exchanges

At this time, VERABERRA may offer replacements for products that arrive damaged, defective, or incorrect. Exchanges for opened or used fragrance products are not available.

Final Sale

Products that have been opened, sprayed, or used are considered final sale, except where prohibited by applicable law or when the product is defective or arrives damaged.